Extended Holiday Return Policy

We want you to love your product, but we understand sometimes things don't always work out!

All Online Orders Purchased Between November 19th and December 25th, may be returned up until January 5th

Exchange/Store Credit

Any item returned for store credit will be credited to your account in full, with no administration fee. Want to exchange your item? You’ll need to pay
for shipping to get back to us, but we’ll cover the shipping of the item back to you (Does not apply to tanks, weights, or gear bags). Multiple exchanges may be subject to extra freight charges.

Refunds

All refunds will be subject to a 5% administration fee which is to cover our payment processing fees (these are not refunded back to us). Should you choose to receive in-store credit or exchange, the 5% admin fee will be waived.

You’ll be responsible for return freight, as well as if your original order was originally shipped via free shipping, we deduct the shipping costs from your refund.

Items need to be returned unused and unopened in their original packaging. Damaged packages may either be refused or subject to a 20% restocking fee. Gift Cards, Closeout Items,  and Dive Trips are not eligible for refunds.

Dive Courses are eligible for refunds, provided the books are returned unused and unopened and no E-Learning codes have been issued.

We will not be processing any returns December 26th/27th.

Defective or Incorrect Product

If you’ve received a defective or incorrect product, please contact us immediately and we will do whatever possible to resolve the issue.

Final Sale / Clearance Items

Items marked Final Sale or Clearance are not eligible for a return or exchange.

Shipping

You can trust that your order will be quickly processed and safely delivered.

How Do We Ship?

We typically ship via Canada Post or UPS. If you have a preference, please let us know in the comments section of your order.

Where Do We Ship?

Many of our brands do not allow us to ship internationally, so at the moment we can only accept online orders within Canada. For our friends in the U.S, please contact us directly and we will see what we can do!

How Long Will My Order Take to Arrive

These are estimates only, and if you need your order by a certain date, please be sure to add it in the order notes at checkout.We do everything in our power to ensure orders are delivered on time, but due to some circumstances out of our control with shipping companies, we cannot make any guarantees.

We insure all of our shipments, and in the event your package goes missing, we will initiate a claim on your behalf for the package. If the carrier is unable to locate it in a timely manner we can either ship a replacement (if available) or you can choose to cancel the order.

All orders require a signature upon delivery, in the event you are not home to sign for your package, the shipping companies will leave a notice for you with further instructions.

Standard: 3-5 Business Days

Expedited: 2-4 Business Days

Priority: 1-2 Business Days

Standard: 4-7 Business Days

Expedited: 3-5 Business Days

Priority: 2-3 Business Days

Standard: 8-10 Business Days

Expedited: 6-8 Business Days

Priority: 3-4 Business Days

Standard: 6-8 Business Days

Expedited: 5-6 Business Days

Priority: 2-4 Business Days

Standard: 6-8 Business Days

Expedited: 5-6 Business Days

Priority: 2-4 Business Days

Customer Return / Exchange Request Form

Need to do a return? No problem, just fill out this form and one of our staff will be in touch soon!

Return Policy

All refunds will be subject to a 5% administration fee which is to cover our payment processing fees (these are not refunded back to us). Should you choose to receive in-store credit or exchange, the 5% admin fee will be waived.

Freight costs will be deducted from your refund if you received via free shipping.

Items need to be returned unused and unopened in their original packaging. Damaged packages may either be refused or subject to a 20% restocking fee. Dive Trips and Dive Courses are not eligible for refunds.

It is strongly recommended you purchase shipping insurance if you are returning a high valued item. If the item becomes lost or damaged before we receive it, we will be unable to offer any reimbursement

Instructions For Returning Your Item:

STEP 1:

Please Fill Out Above Return Authorization Form

STEP 2:

Please allow 24 hours for one of our staff to email your return paperwork.

If your order is being returned due to an error on our part, a pre-paid shipping label will be provided.

STEP 3:

Please make sure to put the items in a secure package, along with all of the original tags and packaging.

Please print off return paperwork that was emailed to you and include in the box.

STEP 4:

Seal the package carefully and take it to your nearest delivery center. Canada Post or UPS are Preferred.

Returns Can be Sent To:

Diving Locker
2745 West 4th Ave.
Vancouver, BC
V6K 1P9

** For your protection, we insure all large value orders when we ship them to you, so if a package is lost or damaged, you will not be responsible.

Therefore if you are returning an item. It is strongly recommended that you insure large value packages when sending back to us. The carrier will only reimburse up to $100 if no insurance is purchased. If they lose or damage your item before it gets back to us, unfortunately we cannot offer any reimbursement.

Have a Question?

Contact Us