How Long Will Delivery Take?
Orders are shipped within 1-2 days of placing your order. If an item is backordered or out of stock, one of our staff will be in touch.
Please note that the estimates below are "Business Days" (Monday-Friday). Please allow 1-2 days for processing/packing your order, especially during the holiday season! Orders placed after 2pm, will ship out the following day. If your order is placed after 2pm on Friday, it will not ship out until Monday.
Delivery time ranges from 2-10 days depending on location. If you need your order by a certain date, please be sure to add it in the order notes at checkout or contact us directly. We do everything in our power to ensure orders are delivered on time, but due to some circumstances out of our control with shipping companies, we cannot make any guarantees.
Where Can I View My Sales Receipt and Tracking Information?
Your invoice will be automatically sent to your email, please be sure to check your junk mail if you can't find it. If you created an account at checkout, you can click here to view your order history and receipts there as well.
Once your order has shipped, you will receive an email with tracking information.
Shipping Charges for Online Orders
We offer Free Shipping on orders over $200.
Some items are not eligible for free shipping: Used Gear, Sharkskin, Oversize and overweight items (ex. paddleboards, large gear bags, tanks and weights).
For orders not eligible for Free Shipping, please use the "Calculate Shipping" option at checkout after entering your address.
How Will My Order be shipped?
Your order will be shipped via either UPS or Canada Post. We compare both companies and choose the most economical option with the quickest time frame. If you have a preference for shipping options, please add it to the comments section at checkout.
What if I am Not Home when My Package is Delivered?
Due to the higher value of our products, all of our orders are shipped requiring a signature. This ensures that your order will not be left at your doorstep unattended if you are not home. If you need your order shipped without a signature, please put your request in the order notes. Please note that we cannot be responsible for lost or stolen packages if you choose not to have a signature.
Return Policy
Want to exchange or return an item? Online orders have a 14 days return policy (or 7 days if purchased in store)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You'll need to complete our Online Return form prior to sending any product back to us.
What Items are Not Eligible for Returns?
- Dive Trips & Dive Courses (Please view our cancellation policy here)
- Gift Cards
- Sharkskin
- Closeout/Sale Items,
- Special Orders
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Free Shipping
On Orders Over $200
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14 Day Return Policy